Mateslots Casino Withdrawal: Methods, Limits and Processing Times

Which withdrawal methods you can use and the minimums

Mateslots Australia supports withdrawals through Mastercard, Visa, MiFinity bank transfer and cryptocurrencies. AUD is one of the supported account currencies, so Australian players can keep their account in Australian dollars when that suits them.

The minimum applies to the method you select, so a $20 crypto request and a $30 card request sit under different thresholds. Bank transfer has the highest minimum at $500. Choose the route that matches both the amount you want to cash out and the payment details on your account.

Withdrawal limits for regular and VIP players

Your withdrawal ceiling depends on your player status. Regular players can withdraw up to $3,000 per week and $15,000 per month. VIP members receive higher limits of $5,000 per week and $20,000 per month.

VIP status begins after a total qualifying deposit of $3,750. A personal manager contacts you within 24 hours of reaching that deposit threshold. VIP benefits also include elevated withdrawal limits, priority service, reduced wagering, higher cashback, exclusive bonuses and 24/7 VIP support.

There is no win limit at Mateslots Casino. The separate weekly and monthly withdrawal limits still control how much can be withdrawn during each period, so larger balances may need to be requested across more than one period.

How long card, bank and crypto withdrawals take

Fiat card withdrawals are processed within 1-3 banking days. A bank transfer takes 3-10 business days, making it the slower option when you need the funds in your bank account.

The general pending period can last up to 24 hours. E-wallet and crypto requests have an instant pending time, while crypto processing can still vary according to your KYC status, verification processing and the number of network block confirmations.

• Cards: allow 1-3 banking days for fiat processing.
• Bank transfer: allow 3-10 business days.
• Crypto: processing depends on account checks and blockchain confirmations.
• Pending requests: the general pending period can be up to 24 hours.

If a request is still pending, first allow the stated processing window and make sure any identity check has been completed. A crypto request can also depend on the required network block confirmations, so its timing can differ from a card payout.

KYC checks that need to be completed before payout

KYC identity verification is required before withdrawals proceed. The documents used for verification are a valid ID, passport or driving licence. The KYC pending time is up to 24 hours, so completing the check early can keep the withdrawal process moving.

1. Prepare an accepted document

   Have a valid ID, passport or driving licence ready for the identity check.

2. Complete the verification request

   Submit the requested identity details through the account process and allow up to 24 hours for the KYC pending period.

3. Request the withdrawal

   Once the account check is complete, choose your method, enter the amount and submit the cash-out request.

Bitcoin play has an additional age-verification rule. Before making any deposit or bet with Bitcoin, you must provide a valid ID, passport or driving licence. Players must be at least 18.

What must be cleared before you request a withdrawal

Deposits must be wagered at least 3 times before withdrawal. For example, a $100 deposit needs at least $300 in wagering before you request a payout. This is separate from any bonus wagering attached to promotional funds.

If your balance includes a Welcome Bonus or Free Spins, the associated conditions need to be completed before those funds can be withdrawn. The standard welcome terms require wagering of 40× the bonus amount, set a $5 maximum bet while wagering and apply a 10× maximum win based on the bonus amount.

The welcome bonus and its Free Spins have a 7-day validity period for using the bonus and completing wagering. Free Spins also carry a $300 maximum win. A Promo Code can attach a promotion to a deposit, so enter one only when you intend to use the offer connected to it.

Game contribution also matters when wagering is required: slots contribute 100%, while roulette, blackjack, video poker, baccarat and other card games contribute 5%. A $100 bonus therefore needs $4,000 in qualifying wagering under the 40× rule, with slots providing the full contribution.

A simple way to submit a Mateslots withdrawal

1. Sign in to your account

   Log in and open the cashier, where your available payment and withdrawal functions are shown.

2. Check your balance

   Confirm that the deposit has met the 3× wagering rule and that any promotional wagering conditions have been completed.

3. Choose the payment route

   Select Mastercard, Visa, MiFinity bank transfer or cryptocurrency, then check that your amount meets the relevant minimum.

4. Enter the withdrawal amount

   Stay within the regular or VIP weekly and monthly limits. Check the currency before submitting.

5. Finish any account checks

   Complete KYC with a valid ID, passport or driving licence if requested, then submit the withdrawal.

6. Allow the processing window

   Use the method’s expected timeframe as a guide: 1-3 banking days for cards or 3-10 business days for bank transfer.

A useful habit is to keep the withdrawal method consistent with the payment details used on your account. It makes the request easier to follow and helps you know which processing timeframe applies.

For help with a request, live chat usually responds within 2-4 minutes. Email support responds in about 45 minutes during business hours, while after-hours replies may take several hours.