Mateslots Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Mateslots Casino. They apply to your use of the website, your player account, casino games, payment services, promotions and any other services made available through the platform. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms.

If you do not agree with these Terms & Conditions, you must not access the website or use the services. Additional rules may apply to particular games, payment methods, competitions, bonuses or promotions. Those rules will be displayed with the relevant service and form part of these terms when you choose to use that service. If a promotional term conflicts with a general term, the specific promotional term will apply to that promotion.

Mateslots Casino may update these terms from time to time to reflect changes to the services, technology, security requirements or applicable law. The latest version will be published on this page. Where a change is significant, reasonable notice may be provided through the website or your account. Your continued use of the services after an updated version is published means that you accept the revised terms.

The website is intended for users who are permitted to access online gambling services under the laws that apply to them. You are responsible for checking whether online gambling is lawful in your location. Mateslots Casino may restrict access to the website or particular services where access is not permitted, cannot be verified or may create a legal, regulatory or security concern.

2. Eligibility, registration and account security

You must be at least 18 years old to use Mateslots Casino. You must not create or use an account if you are under the legal gambling age, are prohibited from gambling, or are subject to a self-exclusion or other restriction that prevents you from using the services. Creating an account confirms that you meet these requirements.

When registering, you must provide information that is accurate, complete and current. This may include information needed to confirm your identity, age, location, payment ownership or source of funds. You must update your details if they change. Providing false, misleading or incomplete information may result in restricted access, account closure, cancellation of transactions or other action permitted under these terms.

Each player may generally hold only one personal account unless Mateslots Casino has approved another arrangement in writing. An account must be used only by the person whose name is registered on it. You must not sell, transfer, lend or share your account, and you must not allow another person to place bets or access account information on your behalf.

• Keep your username, password, payment details and security information confidential.
• Use a strong password and take reasonable steps to protect the device used to access your account.
• Notify Mateslots Casino through the available website support channels as soon as you become aware of suspected unauthorised access.
• Check your account activity and transaction history regularly.
• Do not attempt to bypass identity, location, age or security checks.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and the circumstances show that you took reasonable care of your account credentials. Mateslots Casino may request documents or information for verification, anti-fraud, responsible gambling or financial crime prevention purposes. Services or transactions may remain restricted until requested checks are completed.

3. Deposits, gameplay and withdrawals

You may deposit funds only using a payment method that is registered in your own name or that you are authorised to use. Deposits must be made for the purpose of using the services and must not be used to conceal the ownership or origin of funds. Mateslots Casino may decline, reverse or review a transaction where it appears unusual, unauthorised, unlawful or inconsistent with these terms.

You should confirm the amount and payment method before completing a deposit. You are responsible for ensuring that your bank, card provider or payment service permits the transaction. Any fees, charges, currency conversion costs or restrictions imposed by a third-party payment provider may be your responsibility. Mateslots Casino is not responsible for delays or failures caused by a bank, payment provider, telecommunications network or other third party.

You must not deposit money that you cannot afford to lose. Gambling outcomes are uncertain, and no game, strategy or system can guarantee a win. You are responsible for setting limits that are suitable for your circumstances and for stopping play when your chosen limit has been reached. Information about available responsible gambling tools may be provided through the website.

Games must be played according to the rules displayed for the relevant game. Results generated by the applicable gaming system will generally determine the outcome of a game. If there is a technical fault, software error, interrupted connection or other material malfunction, Mateslots Casino may suspend the affected game and review or correct affected transactions. Bets or game results may be cancelled where an error has materially affected the result or the operation of the service.

A withdrawal request may be subject to account verification, payment checks, anti-fraud reviews and any applicable rules for the relevant payment method. Funds may be returned through an appropriate payment method and may be subject to ownership checks. Mateslots Casino does not promise a particular processing period where a review, third-party provider or legal requirement affects the transaction.

You must not use the account to deposit or withdraw funds on behalf of another person. Mateslots Casino may delay, reject or cancel a withdrawal where the account is not verified, the payment method does not belong to you, a transaction is disputed, or there is a reasonable concern about fraud, money laundering, chargebacks or a breach of these terms.

4. Promotions, prohibited conduct and responsible use

Promotions, bonuses, rewards and promotional campaigns may be offered from time to time. Each offer is subject to its own published conditions, including any eligibility requirements, expiry rules, wagering conditions, game restrictions or withdrawal requirements. You should read those conditions before accepting an offer. Unless stated otherwise, promotional offers are limited to one eligible person, household, device or account where applicable.

Mateslots Casino may refuse, withdraw or amend a promotion where it has been obtained in error, used contrary to its conditions, claimed through multiple accounts or used in connection with dishonest, abusive or fraudulent behaviour. Any action taken will be consistent with the relevant promotional terms and applicable requirements.

You must use the website in a lawful and fair manner. You must not interfere with the operation or security of the platform, use automated systems to access or interact with the services, exploit a software fault, manipulate a game, or attempt to obtain an unfair advantage. You must also not upload malicious code, misuse another person’s information, reverse engineer restricted software, or use the website to support illegal activity.

• Do not use a virtual location, technical workaround or other method to avoid access restrictions.
• Do not open duplicate accounts to obtain an advantage or claim an offer more than once.
• Do not fund gambling with money belonging to another person without lawful authority.
• Do not threaten, abuse, harass or provide deliberately false information to staff or other users.
• Do not use the services if you believe gambling is becoming difficult to control.

Gambling should be an entertainment activity, not a way to earn income or solve financial problems. If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek support. You can use available account limits, cooling-off or self-exclusion options where offered. Mateslots Casino may also apply protective restrictions where there is a reasonable concern about a player’s safety or ability to gamble responsibly.

5. Suspension, privacy, liability and general provisions

Mateslots Casino may suspend, restrict or close an account where it reasonably believes that you have breached these terms, provided inaccurate information, failed a verification check, engaged in fraud or prohibited conduct, used the services unlawfully, or created a risk to the platform or another person. An account may also be restricted where required for responsible gambling, security, technical or legal reasons.

If an account is closed or suspended, Mateslots Casino may review pending transactions and determine the appropriate treatment of any remaining balance in accordance with applicable requirements and the circumstances of the account. You must not attempt to create another account or continue using the services after a restriction unless you have been authorised to do so.

Personal information is handled in accordance with the Mateslots Casino Privacy Policy. By using the services, you acknowledge that information may need to be collected, used, retained and disclosed for account administration, identity verification, payments, fraud prevention, responsible gambling, customer support and legal compliance. You should read the Privacy Policy to understand how personal information is managed.

The website and its services may not always be available, uninterrupted or free from errors. To the extent permitted by law, Mateslots Casino is not responsible for loss caused by events outside its reasonable control, including network failures, device problems, third-party payment interruptions, malicious attacks or other technical events. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

You are responsible for the equipment, internet connection and software needed to access the website. You must also protect your device from unauthorised access. Website content may include links or references to third-party services. Those services are operated independently, and their own terms and privacy practices may apply.

If you have a question or concern about these terms, an account decision, a transaction or the use of the services, you should use the contact or support channels made available on the Mateslots Casino website. Any complaint will be reviewed in accordance with the applicable internal process and relevant requirements.

These Terms & Conditions are intended to be read together with the Privacy Policy, responsible gambling information and any game or promotional rules displayed on the website. If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. Your statutory rights are not affected by these terms. The laws and courts applicable to the relevant service and your location may apply to the relationship between you and Mateslots Casino.