Privacy Policy

Information we may collect

When you visit or use Mateslots Casino, we may handle information that identifies you, relates to your account, or helps us operate the website. The information collected depends on how you use the site, which services you access, and the checks that may be required before particular activities can be completed. We seek to collect information that is relevant to these purposes and do not intend to collect more information than is reasonably needed.

Account and contact information

This may include details such as your name, date of birth, username, password, contact details, account preferences and records of communications with support. We use these details to create and maintain your account, provide requested services, respond to questions, confirm account ownership and send important service messages. Some details may also be used to help apply age, identity, safer gambling and security processes.

Verification information

Where verification is required, we may handle information from identity or age documents and other information needed to confirm that an account is being used appropriately. This can include document images, document details and information used to compare or validate those documents. Verification information may be used for account security, anti-fraud checks, prevention of misuse and other legal or operational obligations.

Payment and transaction information

We may handle payment-related information and records of deposits, withdrawals, wagers, activity and other transactions connected with an account. Payment processing may involve external payment providers, and the information available to Mateslots Casino can depend on the payment method used. Transaction records help us operate account balances, investigate disputed activity, identify unusual transactions, prevent fraud and meet record-keeping responsibilities.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device type, language, time zone, pages viewed, interaction information and approximate visit times. We may also handle information generated by cookies and similar technologies. This information can help us keep the website working, remember preferences, understand general usage, improve performance, protect accounts and detect suspicious activity.

How and why information may be used

Mateslots Casino may use personal information only for appropriate business, service, security and legal purposes connected with the website. The main reasons for handling information are set out below. The same information may support more than one purpose where this is reasonably necessary.

• To open, operate, maintain and secure player accounts.
• To confirm identity, age and account ownership where checks are required.
• To process deposits, withdrawals and other account transactions.
• To provide customer support, investigate questions and maintain communication records.
• To detect, prevent and investigate fraud, money laundering, account abuse, collusion, unauthorised access and other security concerns.
• To monitor website performance, troubleshoot technical problems and improve the player experience.
• To apply safer gambling measures and respond to requests relating to account activity or player wellbeing.
• To meet legal, regulatory, audit, tax, dispute-resolution and record-keeping obligations that apply to the service.
• To send service notices, account messages and other communications needed to administer the website.
• To send promotional or marketing communications where permitted and, where required, where you have provided consent.

We may combine information from your account, transactions, device activity and communications where this is necessary for the purposes described in this policy. Information may also be used to create security alerts, assess unusual activity or make internal decisions about whether an account or transaction requires further review. These processes are intended to protect players, the website and payment systems. If a decision affects your access or a transaction, you may contact support to ask for the matter to be reviewed, subject to applicable requirements.

Sharing information

Personal information may be shared with service providers that help operate the website or provide services on our behalf. Examples may include payment providers, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. These parties should receive information relevant to their function and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where this is necessary to protect players, prevent unlawful activity, investigate security incidents, resolve disputes, enforce applicable terms, or comply with a valid legal requirement. We do not intend to sell personal information as a standalone product. If information is transferred or accessed across borders through a service provider, reasonable steps may be taken to support its protection and appropriate handling.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Mateslots Casino may use essential cookies to support login, security, navigation and basic website functions. Other cookies or similar tools may help remember preferences, measure website use, understand performance or support relevant communications. The availability and purpose of cookies may change as the website develops.

You can manage or remove cookies through your browser settings. Your browser may allow you to block all cookies, accept them only from certain websites, or receive a notice before a cookie is stored. Blocking essential cookies may affect login, security features or other parts of the website. Cookie settings usually apply to the browser or device where they are changed, so you may need to update them on other devices as well.

Security measures

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or method of transmission can be guaranteed to be completely secure. You should keep account credentials confidential, use a secure device and contact support promptly if you suspect unauthorised activity.

How long information is kept

Personal information is generally kept for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of retention can depend on the type of information, the reason it was collected and any continuing legal or security requirement. When information is no longer required, it may be securely deleted, destroyed or de-identified where appropriate.

Your privacy choices and rights

You may contact us about personal information associated with your use of Mateslots Casino. To make a privacy or data request, email support@mateslotscasino.click. Please explain what you are requesting and provide enough information for us to understand the account or records involved. We may need to confirm your identity or ask for additional information before completing a request. This helps prevent personal information being disclosed to the wrong person.

Access to your information

You may ask for access to personal information we hold about you, subject to applicable exceptions and verification requirements. We may provide a summary or copy of relevant information where appropriate. Access may be limited where providing it would affect another person’s privacy, compromise security systems, reveal confidential information or conflict with a legal obligation.

Correction of inaccurate information

If information about you is inaccurate, incomplete or out of date, you may ask us to correct it. Some account details may also be updated through available account settings. Where information cannot be changed immediately, we may add a note, place the request under review or ask for supporting information before making an amendment.

Deletion of information

You may ask for personal information to be deleted or for an account to be closed. A deletion request will be considered in light of the purpose for which the information is held and any continuing security, dispute, transaction or legal record-keeping requirement. Some information may therefore need to be retained for a period required by law, even where an account has been closed. Information that no longer needs to be retained may be deleted, destroyed or de-identified.

Withdrawing marketing consent

If you have consented to receive marketing communications, you may withdraw that consent by contacting support@mateslotscasino.click or by using an unsubscribe or preference option included in a marketing message, where available. Withdrawing consent will not affect processing that took place before the withdrawal and will not necessarily stop essential account, security, transaction or service messages.

Questions and policy updates

If you have a question about this Privacy Policy or believe your information has not been handled appropriately, please contact support@mateslotscasino.click. We may update this policy when our services, technology, processes or obligations change. The updated version will apply from the time it is published on the website. We encourage players to review this page from time to time so they remain aware of how information may be handled.