Responsible Gaming

Gamble for entertainment

Gambling outcomes are based on chance. No strategy, pattern, system or previous result can guarantee a win. A losing result does not make a win more likely on the next bet, and a winning result does not mean that future wins will continue. Only gamble with money you can afford to lose, and treat any money spent as an entertainment cost.

Before opening a game or placing a bet, decide how much time and money you are comfortable spending. Your limit should be based on your personal circumstances, including your income, regular expenses, debts and other commitments. Do not use rent, mortgage payments, household bills, loan repayments, savings intended for important purposes or money needed by your family for gambling.

• Set a spending limit before you start and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Never borrow money or sell possessions to fund gambling.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that gambling is not a reliable way to earn income or improve your financial position.

Keeping a simple record of your deposits, withdrawals, time spent and results may help you understand your gambling activity. It can be easy to focus on individual wins while overlooking the total amount spent over time. Reviewing your activity regularly can help you make informed decisions before gambling becomes difficult to control.

Use the available account controls

Planning ahead is one of the most effective ways to maintain control. If account tools are available, use them to set personal deposit, spending, loss or time limits. Choose an amount and period that reflects what you can genuinely afford. A limit should not be treated as a target or an amount that you need to use.

Some controls may take effect immediately, while others may apply after a waiting or cooling-off period. The way a control works can depend on the product, account settings and applicable requirements. Read the information shown when selecting a control so that you understand its effect. If you are unsure how a feature works, stop gambling and seek clarification through the available support channel.

Take a break or self-exclude

A temporary break can be useful when you want time away from gambling, while self-exclusion is a stronger step for people who do not want to gamble for a longer period. If you feel that you are losing control, consider stopping immediately rather than waiting for a limit to be reached. Self-exclusion may restrict access to an account or service for a selected period, and the terms may vary according to the relevant service and requirements.

1. Stop playing and avoid making further deposits.
2. Use the available break, limit or self-exclusion option.
3. Remove saved payment methods where possible.
4. Turn off promotional notifications or other gambling reminders if the option is available.
5. Tell someone you trust that you are taking a break.
6. Seek professional or community support if gambling has caused stress, debt or conflict.

Account controls are designed to support your decisions, but they cannot replace personal awareness or professional assistance. If you have accounts with more than one gambling provider, you may need to apply controls separately. Where a broader exclusion scheme or formal process applies in your state or territory, consider using the relevant official option as well.

Recognise the warning signs

Gambling problems can develop gradually, and a person may not recognise the impact at first. You do not need to wait until there is a serious financial loss before asking for help. A concern may exist whenever gambling is causing worry, affecting relationships or interfering with ordinary responsibilities.

• Spending more time or money gambling than you planned.
• Trying to win back money that has already been lost.
• Increasing stakes because previous amounts no longer feel exciting.
• Hiding gambling activity, deposits, losses or account statements from others.
• Feeling restless, irritable or anxious when trying to stop or cut down.
• Gambling to escape sadness, stress, loneliness or other difficult feelings.
• Missing work, study, appointments, sleep or family commitments because of gambling.
• Borrowing money, using credit or selling belongings to continue gambling.
• Arguing with family or friends about gambling.
• Feeling guilty, ashamed, hopeless or unable to control your behaviour.
• Neglecting bills, personal care or other important responsibilities.

If any of these signs apply to you, take them seriously. Stop gambling, apply a break or self-exclusion measure where available, and speak with someone you trust. A financial counsellor can help with budgeting and debt concerns, while a GP, psychologist or other qualified health professional can help with stress, anxiety and behaviour change. Australian players can also look for gambling support services provided by their state or territory, national health information services and community organisations.

If gambling has left you feeling unsafe, overwhelmed or at risk of harming yourself, seek urgent help through local emergency services or a crisis support service in Australia. You do not have to manage the situation alone. If you are concerned about another person, choose a calm time to talk, explain what you have noticed without judgement and encourage them to access professional support.

Safety, age and privacy

Gambling services are intended for adults who meet the applicable age and eligibility requirements. People under the legal gambling age must not create an account or use gambling services. Parents, carers and account holders should take reasonable steps to prevent children and other unauthorised people from accessing an account.

• Keep your login details private and do not share your account.
• Use a strong, unique password and update it if you think it has been exposed.
• Log out on shared devices and use device security features where available.
• Keep payment details secure and review account activity regularly.
• Do not allow another person to gamble through your account.
• Contact the available support channel promptly if you notice unusual activity.

Mateslots Casino may provide responsible gaming information and account-management features to help players make informed choices. The availability and operation of particular tools can depend on the service, account status and applicable Australian requirements. Nothing on this page changes any applicable terms, restrictions or legal obligations. Players should read the relevant account information carefully and use only services they are legally permitted to access.

Responsible gaming is an ongoing choice. Review your limits from time to time, be honest about the effect gambling is having on your life and act early if your circumstances change. If gambling is no longer enjoyable or affordable, the safest decision may be to stop completely and seek support.