Welcome Package
Up to $6,750 + 250 Free Spins
Across your first 4 deposits
Wagering
40× the bonus amount
Max bet on bonus
$5 per spin/round
Min deposit
$30 per qualifying deposit
Bonus validity
7 days to wager through

Contact Mateslots Casino

If you need help with your Mateslots Casino account or have a question about our services, contact support@mateslotscasino.click. Our support team can review your request and provide general assistance with account, payment, technical and responsible gambling matters.

Mateslots Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/161/0191. All financial transactions and personal data are protected by SSL encryption.
  1. OperatorStable Tech N.V.
  2. Established2025
  3. Game Library10,000+ games from 140+ providers
  4. Payment Methods26 options including crypto, Neosurf, Visa

How to get in touch by email

To contact us by email, send your message to support@mateslotscasino.click. Please use the email address linked to your account where possible. This can help us identify your account and deal with your request more efficiently.

What to include

For faster assistance, include your account email or username, a short description of the issue and any relevant details. If the matter involves an error message or a website problem, screenshots may also be useful. Do not include your password or other unnecessary sensitive information in your message.

  • Account access, profile or verification questions
  • Deposit and withdrawal questions
  • Questions about bonus terms or eligibility
  • Technical problems, errors or website issues
  • Responsible gambling requests, including requests for help with managing your play

Please allow enough information for the support team to understand what happened and what assistance you need. Responses are usually provided within 24 hours, although the time may vary depending on the nature and complexity of the request. If you are following up, reply to your original email where possible so the conversation can be reviewed together.